1/Prologue
The current general terms of sale govern the relations between the company Décoplus, 46 rue du Faubourg du Temple - 75011 Paris, SAS with a capital of 418,400 €, registered with Commerce de Paris under the number RCS 419 826 193, French VAT no. 364 198 26193, and customers who wish to place an order on the website www.decoplus-parquet.com. They apply with the exception of all other applicable conditions in Décoplus show-rooms.
The Décoplus company reserves the right to change these general conditions of sale at any time. By validating an order at www.decoplus-parquet.com, the customer declares to have read and accepted the present general conditions of sale without reservation.
1/Orders
The customer places an order using the required process on the site and confirms the detailed summary of these terms.
In order to access all content on the site www.decoplus-parquet.com and be able to place an order, the customer must be registered. During registration, the customer must enter his email address, select a password, and complete the fields on the form so that it is validated and compliant. The password is strictly personal to the user and remains confidential.
When placing the first order, the customer is required to provide all information necessary for delivery: address, access code... and a telephone number where he can be reached between 9:00 AM and 7:00 PM to make an appointment.
Information recorded by www.decoplus-parquet.com is considered as proof of the transactions between the company and its customers.
DECOPLUS PARQUET cannot be implicated or held responsible for the consequences of any events beyond its control, including force majeure, which could delay or prevent placing an order online.
2/ Rates and availability
Prices displayed on the www.decoplus-parquet.com website do not include taxes or shipping charges, which are the customer’s responsibility. This policy of non-tax prices is a result of the different VAT rates that may apply to our products (20% or 10%), in accordance with legislation in effect. Therefore, the customer can get a clear and reliable basis for comparison purposes.
These prices are applicable to distance sales only. In the unlikely case they are lower than those in Décoplus showrooms, customers cannot, in any circumstance, request the online prices when purchasing products in showrooms.
All items presented on Décoplus Parquets are subject to product availability. Otherwise, Décoplus Parquets is committed, by any means at its discretion, to offer a similar substitution product that the customer may or may not accept after having been informed. Décoplus Parquets does not commit to honouring orders received for items that are out of stock.
3/ Order confirmation
Décoplus Parquets confirms the customer's order by sending an email containing all the elements of the order.
The customer's order will be validated by Décoplus Parquets, after verifying the availability of the requested products, the information necessary for delivery and billing, and the receipt of payment for the said order.
In the case where missing elements are not presented in due time, Décoplus Parquets reserves the right to cancel the order.
4/ Payment
All products ordered at Décoplus Parquets are payable at the time of order. In no event will Décoplus Parquets be required to deliver to the customer if payment is not received in its entirety. Accepted payment methods include check, cash, credit card, or bank transfer.
4 possible payment methods:
- Bank card or credit card online (Carte bleue / Visa or Eurocard / Mastercard/ American Express) through our partner
Through our e-transaction partner Credit Agricole's encrypted and secure transmission, Décoplus Parquets is committed to using the most efficient payment transmission methods.
Décoplus Parquets never has access to payment information. When you pay by credit card, you are in direct link with our partner Credit Agricole's interface. Therefore, encrypted banking data is not retained by Décoplus Parquets. The customer's order is immediately processed after validation of the payment by Décoplus Parquets payment processing centre.
- V.A.D. (remote sale) credit card - telephone transaction (Carte bleue / Visa or Eurocard / Mastercard / American Express): during a telephone interview with a Décoplus Parquets consultant, the customer can pay by phone by communicating credit card details which are then transmitted to the electronic payment terminal. The customer will then receive the credit card receipt with the order form or invoice where appropriate. After the transaction is complete, payment information is not retained.
- Bank transfer: upon request, the customer obtains the necessary Décoplus bank details to pay for the order from a consultant. Upon receipt of payment, Décoplus Parquets validates the request by sending a purchase order with the payment receipt.
- By cheque: in this case, the order will be confirmed upon receipt of the customer's cheque, after the legal deadline of repudiation in effect. After placing the order at www.decoplus-parquet.com, the customer receives an order form by mail, to be returned with payment to the following address: Décoplus Parquets Service Commandes 7-9, Place de la Gare 94 210 La Varenne. Notice: In case of payment by cheque, the customer has 5 days to send us the payment. Due to limited supplies, the order will be automatically cancelled in the absence of payment within the time limits laid out in the general conditions of sale. Having accepted and being assured of collection of the payment by check (delay of repudiation), Décoplus Parquets will prepare the customer's order and immediately send a form stating that payment was received.
5/ Delivery / Cancellation
Delivery rates:
Décoplus Parquets offers its customers several delivery services by independent carriers in France, Corsica, Belgium, Switzerland, and abroad.
For delivery in metropolitan France, the rate appears when placing the order, based on the given delivery address and weight of the order.
For deliveries abroad, it is done at the time of placing an order on the site. This rate will then be confirmed by Décoplus Parquets for agreement with the customer.
Cancellations:
Customers may cancel orders themselves directly at the warehouse, by appointment only, at the following address:
240-242 rue de Rosny
93100 MONTREUIL
Delivery time:
After registration and receipt of customer's payment, the order is shipped within a minimum period of 3 days, depending on the availability of transport schedules. However, at his convenience, the customer can choose delivery preferences within a period of 1 month after validating the order. Beyond this period, a storage fee will be charged to the customer at a maximum of 30 Euros (non-tax) per week in increments for a volume equal to or greater than 60 m2. When ready, the shipping company will contact the customer at the phone number listed to arrange an appointment.
The carrier does not deliver to upper floors or inside a home or office. The order will be delivered “in front" or "at the bottom floor of the building" of the address specified, in exchange for delivery of a receipt signed by the customer. Delivery is usually via a 19 ton truck. If traffic authorisation (because of weight restrictions on rural and local roads) must to be obtained, the buyer should request it from the technical service of the Town Hall in the place of delivery. In the case where a 19 ton truck would not be allowed to use local roads, an extra cost of 150€ (non-tax) for a trailer may be required from the buyer to be able to deliver it via a smaller unit.
This period is given indicatively, subject to availability of supply and carrier schedules. In the event of a time extension known in advance, Décoplus Parquets will inform the customer by phone or email as soon as possible.
In cases of force majeure, or other cases related to the responsibility of the independent carrier, Décoplus Parquets cannot be held responsible for the consequences of an independent delay at their will and not forewarned to the customer.
In the event of excessive delivery time, Décoplus Parquets cannot be held responsible and the customer cannot obtain compensation for damages for himself or on behalf of third parties contractually linked with the latter.
In the event of non-compliance with the indicated time of more than 8 weeks, the customer can cancel the order by sending a registered letter with acknowledgement of receipt to the following address:
Décoplus Parquets - 7-9, Place de la Gare 94210 La Varenne.
If the cancellation letter reaches Décoplus Parquets while the shipment or delivery is already done, the cancellation will be not taken into account by Décoplus Parquets. If necessary, Décoplus Parquets has a period of 30 days to issue a refund to the customer.
To be delivered: when ordering, the customer must transmit all information requested for delivery, including a telephone number where he can be contacted to make appointments. By placing an order, the customer agrees to receive the products he has ordered at the specified delivery address. If the carrier requests it, the customer must be able to prove his identity to receive the order.
Upon delivery, the customer commits to inspect the contents and the compliance of the delivery of the order. If the delivered products are consistent with the order placed with Décoplus Parquets, the customer is implicitly committed to signing the delivery note or receipt issued by the carrier. This signature means that the customer acknowledges having taken possession of his order and that he is satisfied. The customer therefore agrees to not bring any claim against Décoplus Parquets, which will not be held responsible. In the event of an absence of a signature, the carrier will not deliver the merchandise. The inherent delivery costs for another delivery will be charged to the customer.
Delivery procedure and receipt of merchandise:
Our carrier uses a semi-trailer to deliver to your home between the hours of 9:00 AM to 6:00 PM. If this type of truck would not be able to manoeuvre on your street, please notify us at least 72 hours in advance to arrange a more suitable delivery vehicle.
When the carrier makes the delivery, unpack and systematically check the number of packages and make sure your products are in good condition before signing the delivery receipt. If you notice any damage (including shipping damages), you can refuse your entire order. If you accept a partial shipment, it is imperative to note on the receipt "partial delivery due to shipping damage" and in the presence of the driver, mention the explicit remarks and reservations characterized by the problems encountered, as well as to keep the damaged packages available. When these conditions are not met, no claim will be taken into account.
When delivering an order to a customer is impossible (due to breach of delivery date or not collecting the delivery after receiving a delivery notification) additional expenses will incur due to the return of the order, and will be charged to the purchaser.
Problems during delivery / cancellation:
Damaged merchandise
Missing pieces
Defective pieces
The customer must put precise concerns on his delivery note and refuse all or part of an order if it proves to be faulty or incomplete. In the case of a refusal or even partial return, with the absence of these reservations , no claim would be able to be taken into account by Décoplus Parquets, and the customer will be not be able to acquire a replacement or a refund. In the event a delivery does not comply with the order in quality or quantity, the customer must inform Décoplus Parquets within 48 hours, indicating the order reference number, by contacting our consultants in the "Contact" section of the website, or by mail at: Décoplus Parquets - Service Clientèle - 7-9, Place de la Gare 94210 La Varenne.
6/ Order cancellation – Withdrawal period – Product return
Order cancellation:
The customer can cancel his order himself on the Décoplus Parquets website. However, he may request the cancellation of a validated order that has not yet been shipped within 8 days after ordering, by contacting the Décoplus Parquets customer service department in the Help/Contact section on the website or at the following address: sav@decoplus-online.com, by providing the exact order number. The customer will then receive a confirmation email taking into account his request. If the payment has already occurred, Décoplus has 30 days to issue a refund. In the event an order has not yet been paid for, the customer will suffer no consequence.
If the request for order cancellation takes place when it has already been shipped, the customer has 7 days to assert his right of withdrawal.
Right of withdrawal:
In accordance with the legal provisions of article L 121-20 of the Consumer Code, the customer may decide to abandon his purchase within a period of 7 days from the date of delivery. Only the shipping costs remain the responsibility of the customer. The refund will be made within a period of 30 days from the receipt of the merchandise by Décoplus Parquets, pursuant to the exercise of the right of withdrawal.
The customer must inform Décoplus Parquets after-sale service within the same time frame and prevent the return of the merchandise by specifying the order number. Décoplus Parquets will confirm taking account of this request by sending an email giving the details about the return of the merchandise.
The return will be made by the customer's means to the following address, unless otherwise specified:
Décoplus Montreuil
240-242 rue de Rosny
93100 MONTREUIL
Between 9:30 AM – 12:30 PM and 2:30 PM – 6:00 PM.
The return address will be confirmed to the customer in an email.
This faculty of withdrawal can never take place if the delivered products have obviously been used, even slightly. Products must imperatively be returned properly protected in their original packaging, in a perfect state of resale (not spoiled, damaged, or soiled by the customer), accompanied by all possible accessories, records of use, and documentation to the address indicated above, accompanied by the invoice. Packages which do not identify the sender (order number, name, and address) will not be accepted.
The costs and risks related to the return of the product are the responsibility of the sender. The return of products will result in a refund equal to the purchase price of the product(s) purchased. The refund does not, therefore, include any delivery costs. As soon as the return is processed, Décoplus will send an email to the customer informing him of the amount of the refund.
Exchange:
Given limited supplies, Décoplus Parquets cannot guarantee an exchange. However Décoplus Parquets is committed to meet the request of the customer by offering amicable solutions with regard to compensation or substitutions.
7/ Guarantee conditions and After-Sales service
An invoice, serving as a guarantee, is sent along with the delivery. Wood flooring is a natural, living product. Imperfections, such as variations in colour, aspect, finishes, etc. cannot be recognized as a defect. This is evidence that the product is genuine. Shocks on interlocking systems (damaged or broken edges for example), are not treated as manufacturing defects if they do not prevent the installation of the wood flooring. All wood flooring sold by Décoplus is subject to very strict and rigorous quality control, guaranteeing the use of the delivered product under normal conditions of use. Therefore, Décoplus guarantees: -the conformity of the delivered products to technical regulations in effect in the building sector. - Quality: the "choice" of wood species, the level of finish, the interlocking system, etc. The customer may not request the exercise of any right to warranty if the conditions of use of these products have not been met, particularly if products: -have not been transported and stored correctly. -have been installed despite machining defects; -have not been installed in accordance with their usage: installation rules and use, environment humidity rates, and non-compliant base; -If they have not been installed with products recommended and sold by Décoplus such as adhesives, insulating materials, varnishes, oils, and waxes and other installation and finish products. -have incurred poor maintenance, a non-adapted usage, normal wear and tear: shocks, scratches, moving heavy objects, etc. In any case, the products must not be installed while apparent defects have been determined, at the risk of cancelling all rights of guarantee. If the conditions of guarantee have been met and apparent defects noticed by Décoplus, the customer will be entitled to an identical replacement of the defective product, within the limits of available supplies. In that case, Décoplus is committed to cancel the order and refund the customer. Downgraded products: batches resulting from collection abandonment, overproduction, or non-collection. These batches may contain natural wood defects that may be more or less pronounced or machining and manufacturing defects in varying proportions. For "downgraded" products, Décoplus recommends taking a margin of at least 20% with respect to the surface to cover. In no event is Décoplus required to reimburse or even exchange these products.
Reimbursement of the difference: we will refund you the price difference you will have seen in the 15 days following your purchase, upon presentation of a verifiable quote.
The price, from the comparison, must be less expensive, and have an identical reference, be of the same supply, of the same certified finish and available for sale under the same conditions by a distributor recorded in the register of French commerce. These provisions do not apply to products sold in discontinued batches with a rate valid for a fixed amount, or for a time-limited promotion. This measure also does not cover accessory or finish products. The reimbursement will be made within 30 days after the confirmation of reimbursement. There is a limit of one single reimbursement per customer / household for the same item.
8/ Product and property reserves
Décoplus Parquets reserves the right to modify the content of its product catalogue and the characteristics of these products and their non-tax prices at any time.
The customer is informed of the main product characteristics on each of the product sheets. However, he may request further information by contacting Décoplus Parquets customer service: serviceclientele@decoplus-online.com. Photos and texts representing items are not contractual. Expert advice is given indicatively and cannot commit the responsibility of Décoplus Parquets, including in the case of errors. The products remain the property of Décoplus Parquets until actual receipt of the payment for the order. If the customer does not remit payment within the deadlines indicated in his order, Décoplus Parquets is authorised to cancel said order.
9/ Privacy policy – personal information
The personal data communicated by the customer or collected via the operation of the website (via cookies or ActiveX controls) are intended to ensure the successful delivery of the supply, and improve the quality of service to better meet the expectations of the customer.
Registration is required to browse the secure pages of the website. All information provided during registration is strictly confidential and will not be disclosed to third parties. In accordance with the Freedom of Information law (CNIL), you have a right to access the data concerning you by a simple request in writing on your part at the following address: Décoplus Parquets - Service Clientèle - 7-9, Place de la Gare 94210 La Varenne.
10/ Intellectual Property
All elements of the website www.decoplus-parquet.com are protected by author’s right and are the exclusive property of Décoplus Parquets. Any reproduction, even partial, is prohibited unless agreed in writing on the part of Décoplus Parquets. A customer who has an Internet site has the possibility to incorporate a link to the homepage of the website www.decoplus-parquet.com, after obtaining permission from Décoplus Parquets.
11/ General terms of sale effect period
These terms and conditions shall apply for the duration of the online services offered by Décoplus Parquets. They may be modified at any time by Décoplus Parquets.
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12/ Responsibility - Litigation – Applicable law and jurisdiction
Décoplus Parquets shall not be liable for any damages of any kind whatsoever resulting from malfunction or misuse of its commercial products.
Similarly, Décoplus Parquets cannot be held liable for any indirect damage such as operating loss, even if the possibility had been brought to its attention. In any case, the responsibility of Décoplus Parquets will be limited to the amount of the order and cannot be called into question for simple errors in the presentation of its products on the website www.decoplus-parquet.com.
In the event of a dispute, Décoplus Parquets is committed to offering a friendly solution to the customer. Otherwise, the dispute will be brought before the courts of Paris.
These terms and conditions are subject to French law. Disputes arising from the application of the present general conditions of sale are subject to French law and the judgment of the Courts of Paris.
