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FAQ

What if you forget your password?

You want to enter your Decoplus Parquet account but you can’t remember your password, go to “My account”, enter your email address and click “Forgotten password”. A window will pop up, click “Enter”. You will automatically receive a link to the given email address allowing you to reset your password.

Note: If after entering and approving your email address, the following message “Sorry, the email address you have entered does not match an existing Decoplus Parquet account”, check your email address is correct and try again.

What is my account for?

Your account allows you to get some specific information or to do some actions:

You can follow your order process. Find your quotes, products, favourite items, as well as your “3D “realisations. All of them are available on our mobile application wherever you are.

You can also register to our Newsletter, manage your delivery addresses or change your account email address.


How to create an account?

You can join Decoplus Parquet during your first order: after you click on “Complete my order”, enter your email address.
Our tip: we recommend you to enter your main email address since all information regarding your order will be sent to this address.

Moreover, if you do not receive Decoplus Parquet email (order confirmation, invoice, shipping details …) check your Spam box.

On the following screen, enter your password.
Our Tip: password has to be easy to remember yet hard enough to copy.

Then, filled in the required data.
Our tip: enter your fixed-line phone and your address will automatically appeared. (only if your number is not on the red line)

At any time, you can change your email address or password, your invoice or delivery address on your account. Delivery address can be different from your invoice address.
Our tip: the carrier will reach you on your main fixed line phone to set an appointment with you. Make sure you are easy to reach on the given phone number.

You also can create an account through MY ACCOUNT tab.

Is it safe to pay only with a credit card?

When you pay online, the payment is totally secured. A small padlock pops up at the bottom of your browser to inform you. The bank information you give us is encoded and will never appear clear on the Internet. Your credit card number is never recorded, and is directly forwarded to our bank company, worldwide operator on secured transactions, known for its liability. Moreover, an extra safety has been added, 3D secure, to reinforce payment safety. This safety guarantees you are the card owner.