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FAQ

What if you forget your password?

You want to enter your Decoplus Parquet account but you can’t remember your password, go to “My account”, enter your email address and click “Forgotten password”. A window will pop up, click “Enter”. You will automatically receive a link to the given email address allowing you to reset your password.

Note: If after entering and approving your email address, the following message “Sorry, the email address you have entered does not match an existing Decoplus Parquet account”, check your email address is correct and try again.

What is my account for?

Your account allows you to get some specific information or to do some actions:

You can follow your order process. Find your quotes, products, favourite items, as well as your “3D “realisations. All of them are available on our mobile application wherever you are.

You can also register to our Newsletter, manage your delivery addresses or change your account email address.


How to create an account?

You can join Decoplus Parquet during your first order: after you click on “Complete my order”, enter your email address.
Our tip: we recommend you to enter your main email address since all information regarding your order will be sent to this address.

Moreover, if you do not receive Decoplus Parquet email (order confirmation, invoice, shipping details …) check your Spam box.

On the following screen, enter your password.
Our Tip: password has to be easy to remember yet hard enough to copy.

Then, filled in the required data.
Our tip: enter your fixed-line phone and your address will automatically appeared. (only if your number is not on the red line)

At any time, you can change your email address or password, your invoice or delivery address on your account. Delivery address can be different from your invoice address.
Our tip: the carrier will reach you on your main fixed line phone to set an appointment with you. Make sure you are easy to reach on the given phone number.

You also can create an account through MY ACCOUNT tab.

Votre site est-il sécurisé si j'utilise ma carte bancaire en ligne ?

Quand vous payez sur notre site, la transaction est totalement sécurisée. Un petit cadenas apparaît en bas de votre navigateur pour vous l'indiquer. Les informations bancaires que vous communiquez alors sont cryptées et ne circuleront jamais en clair sur Internet.
A aucun moment votre numéro de carte n'est enregistré, et quand vous l'indiquez sur l'espace de paiement sécurisé, l'information parvient directement et uniquement à notre organisme bancaire, acteur mondial des transactions sécurisés, reconnu pour sa fiabilité. De plus une sécurité supplémentaire se nommant 3D Secure a été rajouter pour augmenter votre sécurité durant l’acte d’achat. Cette sécurité permet d’être sur que vous êtes le porteur de la carte servant au paiement.